Question 1

I can't find my eTransfer tickets.

Accepted Answer

To view your eTransfer tickets, you'll need to accept the ticket transfer from the provider of your tickets. This will be a third party and not Yadara. We will have sent you the information on who is delivering your ticket in your confirmation email.

Search your inbox for the name of the ticket provider. Be sure to search your spam, junk, or trash folders as it may have been filtered out of your inbox by mistake. If you can't find the email, some other helpful search terms would be:
                
                The event name 
                "Sent you tickets" 
                "Accept tickets"         
                
                When you find the email, follow the prompts to accept your ticket and remember to use the same email that you use for Yadara. Once you've accepted your tickets via the eTransfer platform you'll need to present them at the event within their app.

Question 2

I'm having trouble placing an order.

Accepted Answer

If you encounter an error at checkout, double-check the payment information you've entered is correct. You may want to try alternate payment methods if the issue continues to persist.

Still not fixed? Try purchasing different tickets for the same event. 
                
                If nothing else works, please contact us directly, and we'll work with you to figure this out! 
                
                You can send us an email, chat on our website, or call: (662) 592-3272

Question 3

Did my order go through?

Accepted Answer

If you have received a Yadara confirmation email, your order was successful.

To check on your order status, you can go to yadara.com/mytickets, and you will see the status of all your orders. If a ticket is listed as "pending delivery," you can rest assured that the order went through.

Question 4

Where are my tickets?

Accepted Answer

Check Yadara.com/mytickets when you're logged in to see an update delivery status for your tickets. If they are delivered and you cannot find them visit the following links for more specific information based on your delivery type:

Where do I find my eTransfer tickets?
                How do I accept eTransfer tickets that have been sent to me?
                How do I get into the event with eTransfer tickets?
                How do I access my eTickets?

Question 5

Does this event require masks or a vaccine?

Accepted Answer

If your event requires you to wear a mask and/or be fully vaccinated to attend - it will be noted on the disclosures on your ticket order. We always advise double checking with the venue's website for important entry information.

Question 6

Can I cancel my order?

Accepted Answer

No. All purchases on Yadara are final as per our Terms and Conditions, we will not refund or cancel an order with valid tickets.

Question 7

Will the seats I bought be next to each other?

Accepted Answer

Yes. Always.

Question 8

Why do my tickets have someone else's name on them?

Accepted Answer

It's very common for a ticket purchased on Yadara to have someone else's name on it. This is usually the name of the person who originally owned the tickets. 
                The barcode is the only important piece of information on your ticket that will be scanned at the entrance.

Question 9

What do I do if my event is cancelled?

Accepted Answer

When an event is confirmed canceled, you will be issued a refund. It may take 1-2 weeks to see the refund reflected on your credit card statement. 
                If your event was postponed and you think it was actually canceled, please check with the venue's website and reach out to us with confirmation of the cancellation.

Question 10

My event was postponed.

Accepted Answer

If your event is postponed, then the tickets are still valid and you'll get to enjoy the event on the new date. As per our Terms and Conditions, we will not refund or cancel an order with valid tickets.

Question 11

Can I exchange my tickets?

Accepted Answer

No. All purchases on Yadara are final as per our Terms and Conditions, we will not refund, cancel, or exchange an order with valid tickets.

Question 12

Can I sell my tickets back to you?

Accepted Answer

No. The tickets are yours to do with as you please, but we do not purchase tickets back.

Question 13

Can I add tickets onto my order after I've placed it?

Accepted Answer

No. All purchases on Yadara are final as per our Terms and Conditions, you may place another order but you are not able to add onto a completed order.

Question 14

I'm having trouble getting into the event.

Accepted Answer

Please contact us by calling   (662) 592-3272  if you can't get into the event.

Question 15

Can I split payment between two credit cards?

Accepted Answer

No. You're not able to use more than one credit card on a single Yadara purchase.

Frequently Asked Questions

A guide to your first event experience with Yadara.

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Frequently Asked Questions

A guide to your first event experience with Yadara.

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